We’re really sorry that some orders and customer service responses have taken longer than usual recently.
Buttercup Pet Products is a very small business, and a personal tragedy has had a significant impact on our day-to-day operations. We’re now getting back on top of everything and expect all currently delayed orders to be cleared within the next week.
Some orders may arrive a few days outside our usual 1–5 working day dispatch time, but please be assured that your order is in hand. We’ll contact you directly if there are any major issues.
Thank you so much for your patience, kindness and continued support. It genuinely means a lot to us.
