I don’t like to leave bad reviews, but as a returning customer who has made many purchases from this company, each experience recently has been worse than the last and I am beyond disappointed with the customer service. I really like these products; as a rescue, they make things much cleaner and easier for us and the animals in our care, but I have had a problem in some shape or form with every single one of my last few orders. Either components of the bottle holders have been missing, the dispatch date was very late and I had to reach out for updates, or in this most recent case, I’m without my order for over three weeks now and what long-awaited communication I’ve received from the company since reaching out on the 18th and twice since then in the last week, has not reassured me there will be a solution where I will ever receive this order. It seems things have really changed since I first started ordering from them and I’d be very reluctant to ever order again knowing I’m paying a lot of money for products that either don’t arrive or I’ll be anticipating some sort of issue with the dispatch and delivery. It’s a shame, as I want to continue using their products, but it’s become unreliable, stressful and time consuming trying to rectify issues that shouldn’t occur as frequently as they do. Extremely disappointing direction for this business. They’ve really let me down.
